Employee Training , Titles and Awards

Customer Service Employees 

It is our goal to hire experienced and/or to train employees in the fine art of bowling center customer service
  • Amy Smith - Food, Beverage and Customer Service Trainee

     

    Completed BPAA Welcome to Bowling Program

    Completed BPAA Customer Service Program

    BPAA Bowling University Course through Anne Arundel Community College:

    Service Standards

  • 84.33% - Food and Beverage Sales and Service

     

     

     

    Sommar Sword - Food and Customer Service Staff

     

    Bowling University Courses through Anne Arundel Community College

     

    95.5% - Service Standards 

    96.52 - Implementing Service Standards 

    86.96% - Promoting Sales Inside the Center

    98.52% - Navigating and Reducing Customer Complaints

    98.51% - Food and Beverage Sales and Service

     

     

     

    Adam Likes - Bowling Center Customer Service Staff

    Adam Likes Dynasty Lanes

    Bowling University Courses through Anne Arundel Community College

     

    93.44% - Service Standards 

    93.63 - Implementing Service Standards

    89.2% - Promoting Sales Inside the Center

    97.88% - Navigating and Reducing Customer Complaints


    Sabrina Robertson - Customer Service Trainee

    Completed BPAA Welcome to Bowling Program

    Completed BPAA Customer Service Program:

    BPAA Bowling University Course through Anne Arundel Community College:

    89.5% - Service Standard      

    99.54% - Navigating and Reducing Customer Complaints

    99.33% - Implementing Service Standards

     

    Aubrey Mathias - Bowling Center Customer Service Staff

     

    Bowling University Courses through Anne Arundel Community College

     

    78.42% - Service Standards 

    91% - Implementing Service Standards

    66.67% - Service Training Lab

    82.46 - Promoting Sales Inside the Center


     

     

     

     

    Nick Garrett - Bowling Center Service Staff

    Completed BPAA Welcome to Bowling Program

    Completed BPAA Customer Service Program

    BPAA Bowling University Course through Anne Arundel Community College

    91.3% Service Standards

    88.75% Implementing Service Standards

    87.12% - Promoting Sales Inside the Center

    95.83% - Introduction to  Strategic Marketing 

    99.62% - Promoting Sales Outside the Center

    90% - Customer Demographics and Segmentation

    90.53% Navigating and Reducing Customer Complaints

     Nick Garrett

     

      
     
     
     
     
     

     

     

     

    George Mays, Bowling Center Customer Service Staff

    Completed BPAA Welcome to Bowling

    Completed BPAA Customer Service Program

    Bowling University Courses through Anne Arundel Community College

    70% - Service Standards

    93.8% - Promoting Sales Inside the Center

    82.47% - Promoting Sales Outside the Center

    97.38 - Developing an Annual Sales and Promotion Plan

    74.78% - Navigating and Reducing Customer Complaints

    Attended a "Boot Camp" provided by the Bowling Centers Association of Ohio  in Columbus Ohio as part of the Bowling University courses offered by the Bowling Proprietors Association of America dealing with Outside Sales. This was a more in depth version of the on-line course Promoting Sales Outside the Center 

     

     George Mays, Bowling Center Service Emploee

     

     
     

     

     

     

    Nikki Sims - Bowling Center Service Staff and Instructional Coach

     

    Formerly on the Board of Directors Ohio State USBC Youth

    Was a 3 year member Willard High School Bowling Team

    3 year All-Conference at Willard High School

    Ranked 8th in the nation for College Freshmen (BGSU)

    All-Hearland Conference

    Academic All-American
    Assistant Coach Willard USBC Youth

    Youth Representative at Willard USBC Youth Association

    Completed BPAA Welcome to Bowling Program

    Completed BPAA Customer Service Program

    Completed BPAA Coach-It Up Program

    Kids Bumper League Coach

    Kids Instructional League Assistant Coach

     

    Bowling University Courses through Anne Arundel Community College

    98.88% - Food and Beverage Sales and Service


    Nikki Sims, Coach

     

     

     

     

     

     

    Kathy Sledge, Food and Beverage Manager


    Completed BPAA Coach-It Up Program
    Completed BPAA Welcome to Bowling Program
    Completed BPAA Customer Satisfaction Program
    Completed BPAA Food & Beverage Service Program
    Completed BPAA Safety Training Program
     
    Kathy Sledge, Food and Beverage Manager

      

     

     

     

     

    Deborah Gravenhorst - Night Manager, Coach, Outside Sales & Director of Fun and Entertainment

    Registered Volunteer Program Supervisor

    Completed BPAA Coach-It Up Program

    Completed BPAA Customer Satisfaction Program

    Completed BPAA Food & Beverage Service Program

    Completed BPAA Safety Training Program

    Completed Ohio Investigative Units' ASK Program

    Completed RVP Background Checks

    Completed CPR Course


    BPAA Bowling University Course through Anne Arundel Community College

    95.90% - Food and Beverage Sales and Service



    Bowl Expo in Dallas Texas, went to several industry related seminars and meetings

    Bowl Expo in Las Vegas Nevada, went to several industry related seminars and meetings

    Bowl Expo in Orlando Florida, went to several industry related seminars and meetings

    Bowl Expo in Las Vegas (2nd time), went to several industry related seminars and meetings

    Bowling Summit in Charlestown South Caroline, went to several industry related seminars and meetings

     

    Attended a "Boot Camp" provided by the Bowling Centers Association of Ohio  in Columbus Ohio as part of the Bowling University courses offered by the Bowling Proprietors Association of America dealing with Outside Sales. This was a more in depth version of the on-line course Promoting Sales Outside the Center 


     

    Deborah Gravenhorst, Night Manager, Outside Sales & Director of Fun and Entertainment

     

     

     

    Jeri Laser - Willard Area USBC WBA Association Manager

    Customer Service Employee
    USBC Level 1 Certified Coach
    Former USBC Youth Association manger

     
    Jeri Laser, Food Service and Beverage Tech
     

     

    Cody Reed - Willard USBC BA Association Manger

     

    BPAA Bowling University Course through Anne Arundel Community College

    98.75% - Bar administration

    98.75% On-Boarding

    100% - Employee Relations

    Cody Reed

     

    Brett Kenestrick - Willard High School and Instructional Coach

    Assistant Coach Saturday Morning Kids Instructional League
    Assistant Coach Tiffin High School Bowling Team
    Completed RVP and FBI Background Checks
    Completed CPR Course

    Completed Sports Medicine Course

    BPAA Bowling University Course through Anne Arundel Community College

     

     

     Brett Knestrick Coach K

     

     

     

    Steve Chambers - Willard High School and Instructional Coach

    Assistant Coach Saturday Morning Kids Instructional League
    Assistant Coach Willard High School Bowling Team
    Completed RVP and FBI Background Checks
    Completed CPR Course
    Completed Sports Medicine Course
     Steve Chambers

     

     

     

    Brent Willingham

    Co-Owner of Dynasty lanes
    Completed BPAA Coach-It Up Program
    Completed BPAA Customer Satisfaction Program
    Completed BPAA Safety Training Program
    Complete Brunswick Mechanics School
    Completed Brunswick TechTips & Time Management Course
    Completed Brunswick A/A-2 Detector Course
    Completed several bowling ball drilling courses and seminars
    Former Head Coach of Willard High School Bowling Team
    Former Head Coach of Saturday Morning Kids Instructional League
    Former Youth and Tournament Committee Member of NCOBPA
     
    Brent Willingham, Pro-Shop Proprietor

     

     

     

     

     

     

     

    Lewis Sims

    Co-Owner of Dynasty Lanes
    Head of Promotions/Director of Fun at Dynasty Lanes
    Chairman of the Board of North Central Ohio Bowling Proprietors Association
    Bowling Centers Association of Ohio
     
    President of the Bowling Centers Association of Ohio
    Executive Board Member of the Bowling Centers Association of Ohio
      Former Chairman of the Audit and Budget Committee of the BCAO
    Chairman of the Tournament Committee of the BCAO
    Member of the Office and Staff Review Committee of the BCAO
    Membership Committee Member of BCAO
      Former BCAO Delegate to the OSYBA
     
     
    Former OSYBA Director
    Former Chair of OSYBA Nominating Committee
    Former OSYBA Budget and Finance Committee Member
    Former Board Member of the Ohio State Youth Bowling Association
    United States Bowling Congress
    Association Manger of the Willard USBC Youth
    Association Leader of the Registered Volunteer Program
    Level 1 Certified USBC Coach
    Head Coach of the Saturday Morning Kids Instructional League
     

     
    Ohio High School Bowling

    Former Assistant and Former Head Coach of the Willard High School Bowling Team

    Currently Willard High School Boys Bowling Coach

     
     
    Head Coach of the Saturday Morning Kids Instructional League
    Sec/Tres of the Hamilton-Smith Insurance League
    Sec/Tres of the Mercy Hospital Thursday Night Singles League
    Sec/Tres of the Brown, Crane and Association League
     
    Professional Bowlers Association
    Former member of the Professional Bowlers Association
     

     
    Completed BPAA Welcome to Bowling Program
    Completed BPAA Coach-it Program in the Willard area
    Head Instructor of the BPAA Coach-It Up
    Completed BPAA Customer Satisfaction Program
    Completed BPAA Safety Training Program
    Completed BPAA Food & Beverage Service Program
    Completed Ohio Licensed Beverage Associations' Techniques of Alcohol Management Program
    Completed Ohio Investigative Units' ASK Program
    Completed Bowling Risk Management Certification Seminars
    Completed RVP and FBI Background Checks
    Completed CPR Course
    Completed NFHS Sports Medicine Course
    Completed NFHS Concussion in Sports Course

    Member of the Focus on Results Marketing and Management Club, featured several times on CD's which is distributed to bowling centers across the United States and other countries to help promote bowling. 

    Featured on the cover and an article in Bowling Center Management Magazine December 2011

    Picture inside cover of the Bowling University and Management Certification Course Catalog  

    Featured in several BPAA Marketing Trends Newsletters

    Twice interviewed in Bowling Industry Magazine

      

    BPAA Bowling University Courses through Anne Arundel Community College:


     

    Bowl Expo in Dallas Texas, went to several industry related seminars and meetings

    Bowl Expo in Las Vegas Nevada, went to several industry related seminars and meetings

    Bowl Expo in Orlando Florida, went to several industry related seminars and meetings

    Bowl Expo in Las Vegas (2nd time), went to several industry related seminars and meetings

    Bowling Summit in Charlestown SC, went to several industry related seminars and meetings  

     

    Attended a "Boot Camp" provided by the Bowling Centers Association of Ohio  in Columbus Ohio as part of the Bowling University courses offered by the Bowling Proprietors Association of America dealing with Outside Sales. This was a more in depth version of the on-line course Promoting Sales Outside the Center 


    Lewis Sims , Proprietor

    Lewis Sims and Alex Lillo make the front cover of Bowling Center Management Magazin

    Lewis Sims and Alex Lillo make the front cover of Bowling Center Management Magazine in the December 2011 issue. The plaque from BCM and one from the Bowling Proprietors Association of America is now on display at Dynasty Lanes.

     

    Sadly, Alex who was one of the best employees we ever had no longer works for Dynasty Lanes but does continue bowl in leagues at our establishment.

     


     
     
     
     

     

    FOR IMMEDIATE RELEASE                                                     

               

    Bowling University's Online Training and Management Certification Program and Anne Arundel Community College Win 2011 Maryland Distance Learning Association's Program of the Year

     

    First-Ever Virtual Learning Platform Provides Online Learning to Help

    Bowling Proprietors Around the World Learn How To Operate

    Their Centers at Maximum Profitability

     

    ARLINGTON, Texas, March 21, 2011 - Anne Arundel Community College (AACC) and the Bowling Proprietors' Association of America (BPAA) have been awarded the 2011 Maryland Distance Learning Association's (MDLA) Program of the Year for the design of Bowling University's Online Training and Management Certification Program.   The award is the top honor in the MDLA's workforce development category and credits the BPAA - the leading non-profit trade association in the bowling industry - for partnering with AACC to create a program to help bowling proprietors around the world apply cutting edge technology to enhance the profitability of their centers.

     

    Bowling University is the first-ever learning platform of its kind and is offered exclusively to BPAA members.  The Bowing University program includes the Online Training and Management Certification, The School for Bowling Center Management as well as Virtual Staff Training programs.  Bowling University was created to assist in the development of staff members, increase revenues and grow the customer base of member centers.   

     

    "The past few years have been an exciting time for bowling and our industry has seen tremendous advances in the services and experience that we can provide to customers, as well as the operational advances that proprietors can implement in running their centers," said Bart Burger, BPAA's Vice President of Business Development.  "The Bowling University Online Training and Management Certification Program is an incredible initiative that enables us to empower thousands of proprietors with the latest tools and programs to achieve operational excellence while growing their bottom line."

     

    The program was originally conceived in 2007 when the BPAA's Education Committee determined there was an industry demand for higher education and certification for its members.  Working with AACC, the Education Committee along with BPAA staff developed 36 modules that address the primary areas of work activity for the typical bowling center. These topic areas include:  sales & marketing, food & beverage, facility maintenance, customer service, finance, human resources, supervisory skills, entertainment income and leadership.

     

    The MDLA, which hosts the Distance Learning Awards annually, is an association of learning professionals who advocate and promote the coordination and use of distance education in Maryland and throughout the region.

     

    About The Bowling Proprietors' Association of America

    The Bowling Proprietors' Association of America (BPAA) is a non-profit organization that has served as the voice of the bowling industry since 1932.  Headquartered in Arlington, TX at the International Bowling Campus, the BPAA provides more than 4,000 member centers with group purchasing programs, business and educational seminars, legislative representation and proactively promotes the association and bowling industry.  The BPAA's mission is to enhance the profitability of its member centers and raise the profile of Bowling, America's top-ranked participatory sport. 

     

    For additional information please visit www.bpaa.com or call 800-343-1329.

     

    About Anne Arundel Community College
     Anne Arundel Community College is a fully accredited, public two-year college offering credit programs leading to an associate degree, certificate or a letter of recognition. It also offers noncredit continuing professional education certificates leading to industry-recognized certifications. In addition, the college provides extension lifelong learning opportunities and noncredit continuing education courses to those seeking career training or retraining, adult basic skills or new areas of interest. AACC's Students First! philosophy is visible from its state-of-the-art facilities to its award-winning programs taught to students in small class sizes by faculty members who are experts in their field. As a board member of the prestigious League for Innovation in the Community College, AACC exchanges ideas with leaders nationwide, as well as with local partners, to create programs preparing students to succeed in a global economy. Its distance learning and online programs continually win national and state awards for their innovation and responsiveness to students. The college has a new CyberCenter to coordinate training so that students can step into jobs created by the Base Realignment and Closure expansion of technical and homeland defense jobs. AACC's STEM (science, technology, engineering and math) Center trains students for careers in emerging industries, such as alternative energy and environmental engineering. Its Honors program allows students to work one-on-one with professors. The college's agreements with four-year institutions provide pathways for students to continue their education. The college enrolled 24,750 credit students and 53,046 unduplicated continuing education and credit students in fiscal year 2010.

     

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    Media Contact:

    Bart Burger

    BPAA Vice President, Business Development

     

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