Employee Training , Titles and Awards

Customer Service Employees 

It is our goal to hire experienced and/or to train employees in the fine art of bowling center customer service.
 
 

Lewis Sims and Alex Lillo make the front cover of Bowling Center Management MagazinLewis Sims and Alex Lillo make the front cover of Bowling Center Management Magazine in the December 2011 issue. The plaque from BCM and one from the Bowling Proprietors Association of America is now on display at Dynasty Lanes.

 

Sadly, Alex who was one of the best employees we ever had no longer works for Dynasty Lanes but does continue bowl in leagues at our establishment.

 

 

 

 

 

 

 

 

Caroline Smith - Food and Customer Service Trainee

Caroline Smith Dynasty Lanes

 

Bowling University Courses through Anne Arundel Community College 

92.38% - Service Standards

83.35% - Implementing Service Standards

80.61% - Navigating and Reducing Customer Complaints

 

Sommar Sword - Food and Customer Service

 Sommar Sword Dynasty Lanes

Bowling University Courses through Anne Arundel Community College

95.5% - Service Standards 

96.52 - Implementing Service Standards 

86.96% - Promoting Sales Inside the Center

68.07% - Navigating and Reducing Customer Complaints

 

 

 

Adam Likes - Customer Service Trainee

Adam Likes Dynasty Lanes

Bowling University Courses through Anne Arundel Community College

93.44% - Service Standards 

93.63 - Implementing Service Standards

89.2% - Promoting Sales Inside the Center

 

 

Aubrey Mathias - Customer Service Trainee

 

Bowling University Courses through Anne Arundel Community College

78.42% - Service Standards 

91% - Implementing Service Standards

66.67% - Service Training Lab

82.46 - Promoting Sales Inside the Center


 

 

 

 Jennifer Bland - Customer Service, Beverage Tech and Food Service

 
Completed BPAA Welcome to Bowling Program

Completed BPAA Customer Service Program

Bowling University Courses through Anne Arundel Community College

88.3% - Promoting Sales Inside the Center

100% Strategic Marketing

 Jennifer Bland

 

 

 

 

Michelle Souslin - Customer Service, Beverage Tech and Food Service

 

Completed BPAA Welcome to Bowling Program

Completed BPAA Customer Service Program

BPAA Bowling University Course through Anne Arundel Community College

81.25% - Service Standards 

 

 

 

 Michelle Souslin

 

 

 

 

Nick Garrett - Bowling Center Service Employee Trainee

Completed BPAA Welcome to Bowling Program

Completed BPAA Customer Service Program

BPAA Bowling University Course through Anne Arundel Community College

91.3% Service Standards

88.75% Implementing Service Standards

87.12% - Promoting Sales Inside the Center

95.83% - Introduction to  Strategic Marketing 

99.62% - Promoting Sales Outside the Center

90% - Customer Demographics and Segmentation

90.53% Navigating and Reducing Customer Complaints

 Nick Garrett

 

  
 
 
 
 
 

 

 

 

George Mays, Bowling Center Service Employee

Completed BPAA Welcome to Bowling

Completed BPAA Customer Service Program

Bowling University Courses through Anne Arundel Community College

70% - Service Standards

93.8% - Promoting Sales Inside the Center

82.47% - Promoting Sales Outside the Center

97.38 - Developing an Annual Sales and Promotion Plan

Attended a "Boot Camp" provided by the Bowling Centers Association of Ohio  in Columbus Ohio as part of the Bowling University courses offered by the Bowling Proprietors Association of America dealing with Outside Sales. This was a more in depth version of the on-line course Promoting Sales Outside the Center 

 

 George Mays, Bowling Center Service Emploee

 

 
 

 

 

 

Steven Sims - Customer Service, Beverage Tech, Food Service and  Bowling Center Service Employee

Completed BPAA Welcome to Bowling Program.

Completed BPAA Customer Service Program.

Completed BPAA Coach-It Up Program

BPAA Bowling University Course through Anne Arundel Community College

85.1% -  Service Standards

100% -  Implementing Service Standards

95% - Introduction to Strategic Marketing 

97.1% - Building and Retaining a Customer Base.

Steven Sims, Beverage Tech and Bowling Center Service

 

 

 

 

 

 

 

 

Nikki Sims - Bowling Center Service Employee and Instructional Coach

 

Formerly on the Board of Directors Ohio State USBC Youth

Was a 3 year member Willard High School Bowling Team

3 year All-Conference at Willard High School

Ranked 8th in the nation for College Freshmen (BGSU)

All-Hearland Conference

Academic All-American
Assistant Coach Willard USBC Youth

Youth Representative at Willard USBC Youth Association

Completed BPAA Welcome to Bowling Program

Completed BPAA Customer Service Program

Completed BPAA Coach-It Up Program

Kids Bumper League Coach

Kids Instructional League Assistant Coach

 

Bowling University Courses through Anne Arundel Community College

99% - Service Standards

100% - Promoting Sales Inside the Center

102.63 - Promoting Sales Outside the Center

102.38 - Developing an Annual Sales and Promotion Plan

100% - Introduction to Strategic Marketing

100% - Customer Demographics and Segmentation

100% - 2nd Course Strategic Marketing

100% - Implementing Service Standards

83.75% - Employee Motivation

 

Nikki Sims, Coach

 

 

 

 

 

 

Kathy Sledge, Food and Beverage Manager


Completed BPAA Coach-It Up Program
Completed BPAA Welcome to Bowling Program
Completed BPAA Customer Satisfaction Program
Completed BPAA Food & Beverage Service Program
Completed BPAA Safety Training Program
 
Kathy Sledge, Food and Beverage Manager

  

 

 

 

 

Deborah Gravenhorst - Night Manager, Coach, Outside Sales & Director of Fun and Entertainment

Registered Volunteer Program Supervisor

Completed BPAA Coach-It Up Program

Completed BPAA Customer Satisfaction Program

Completed BPAA Food & Beverage Service Program

Completed BPAA Safety Training Program

Completed Ohio Investigative Units' ASK Program

Completed RVP Background Checks

Completed CPR Course

BPAA Bowling University Course through Anne Arundel Community College

100%  - Industry Analysis and Development

100% - Introduction to Service Standards

100% - Implementing Service Standards

100% - Promoting Sales Inside the Center

100% - Strategic Marketing

94.57 - Promoting Sales outside the Center

100% - Basic Food and Beverage Operation

99.17% - Employee Motivation

Bowl Expo in Dallas Texas, went to several industry related seminars and meetings

Bowl Expo in Las Vegas Nevada, went to several industry related seminars and meetings

Bowl Expo in Orlando Florida, went to several industry related seminars and meetings

Bowl Expo in Las Vegas (2nd time), went to several industry related seminars and meetings

Bowling Summit in Charlestown South Caroline, went to several industry related seminars and meetings

 

Attended a "Boot Camp" provided by the Bowling Centers Association of Ohio  in Columbus Ohio as part of the Bowling University courses offered by the Bowling Proprietors Association of America dealing with Outside Sales. This was a more in depth version of the on-line course Promoting Sales Outside the Center 



 

Deborah Gravenhorst, Night Manager, Outside Sales & Director of Fun and Entertainment

 

 

 

Jeri Laser - Willard Area USBC WBA Association Manager

Customer Service Employee
USBC Level 1 Certified Coach
Former USBC Youth Association manger

 
Jeri Laser, Food Service and Beverage Tech
 

 

Cody Reed - Willard USBC BA Association Manger

BPAA Bowling University Course through Anne Arundel Community College

99.81%  - Service Standards

101.88% - Implementing Service Standards

98.06 - Promoting Sales Inside the Center

98.27% - Promoting Sales Outside the Center

102.5% - Introduction to Strategic Marketing 

103.25 - Building and Retaining a Customer Base

100% - Employee Motivation

98.04% - Customer Demographics and Segmentation 

100% - Increasing Performance and Efficency

100% - Developing an Annual Sales and Promotion Plan

100% - Legal Operations

101% - Managing Conflict and Employee Discipline

98.75% - Effective Delegation

97.8% - Introduction to Financial Analysis  

100.42% - Staffing and Recruiting 

98.75% - Service Training Lab

99.21% - Navigating and Reducing Customer Complaints 

100% - Basic Food and Beverage Operation

100.984% - Food and Beverage Pricing Strategies 

Cody Reed

 

Brett Kenestrick - Willard High School and Instructional Coach

Assistant Coach Saturday Morning Kids Instructional League
Assistant Coach Tiffin High School Bowling Team
Completed RVP and FBI Background Checks
Completed CPR Course

Completed Sports Medicine Course

BPAA Bowling University Course through Anne Arundel Community College

95.67%  - service Standards

 

 Brett Knestrick Coach K

 

 

 

Steve Chambers - Willard High School and Instructional Coach

Assistant Coach Saturday Morning Kids Instructional League
Assistant Coach Willard High School Bowling Team
Completed RVP and FBI Background Checks
Completed CPR Course
Completed Sports Medicine Course
 Steve Chambers

 

 

 

Brent Willingham

Co-Owner of Dynasty lanes
Completed BPAA Coach-It Up Program
Completed BPAA Customer Satisfaction Program
Completed BPAA Safety Training Program
Complete Brunswick Mechanics School
Completed Brunswick TechTips & Time Management Course
Completed Brunswick A/A-2 Detector Course
Completed several bowling ball drilling courses and seminars
Former Head Coach of Willard High School Bowling Team
Former Head Coach of Saturday Morning Kids Instructional League
Former Youth and Tournament Committee Member of NCOBPA
 
Brent Willingham, Pro-Shop Proprietor

 

 

 

 

 

 

 

Lewis Sims

Co-Owner of Dynasty Lanes
Head of Promotions/Director of Fun at Dynasty Lanes
Chairman of the Board of North Central Ohio Bowling Proprietors Association
Bowling Centers Association of Ohio
 
President of the Bowling Centers Association of Ohio
Executive Board Member of the Bowling Centers Association of Ohio
  Former Chairman of the Audit and Budget Committee of the BCAO
Chairman of the Tournament Committee of the BCAO
Member of the Office and Staff Review Committee of the BCAO
Membership Committee Member of BCAO
  Former BCAO Delegate to the OSYBA
 
 
Former OSYBA Director
Former Chair of OSYBA Nominating Committee
Former OSYBA Budget and Finance Committee Member
Former Board Member of the Ohio State Youth Bowling Association
United States Bowling Congress
Association Manger of the Willard USBC Youth
Association Leader of the Registered Volunteer Program
Level 1 Certified USBC Coach
Head Coach of the Saturday Morning Kids Instructional League
 

 
Ohio High School Bowling

Former Assistant and Former Head Coach of the Willard High School Bowling Team

Currently Willard High School Boys Bowling Coach

 
 
Head Coach of the Saturday Morning Kids Instructional League
Sec/Tres of the Hamilton-Smith Insurance League
Sec/Tres of the Mercy Hospital Thursday Night Singles League
Sec/Tres of the Brown, Crane and Association League
 
Professional Bowlers Association
Former member of the Professional Bowlers Association
 

 
Completed BPAA Welcome to Bowling Program
Completed BPAA Coach-it Program in the Willard area
Head Instructor of the BPAA Coach-It Up
Completed BPAA Customer Satisfaction Program
Completed BPAA Safety Training Program
Completed BPAA Food & Beverage Service Program
Completed Ohio Licensed Beverage Associations' Techniques of Alcohol Management Program
Completed Ohio Investigative Units' ASK Program
Completed Bowling Risk Management Certification Seminars
Completed RVP and FBI Background Checks
Completed CPR Course
Completed NFHS Sports Medicine Course
Completed NFHS Concussion in Sports Course

Member of the Focus on Results Marketing and Management Club, featured several times on CD's which is distributed to bowling centers across the United States and other countries to help promote bowling. 

Featured on the cover and an article in Bowling Center Management Magazine December 2011

Picture inside cover of the Bowling University and Management Certification Course Catalog  

Featured in several BPAA Marketing Trends Newsletters

Twice interviewed in Bowling Industry Magazine

  

BPAA Bowling University Courses through Anne Arundel Community College:

100% - Industry Analysis and Development

97.14% - Introduction Into Strategic Marketing

96.11% - Building and Retaining a Customer Base

98.33% - Customer Demographics and Segmentation

94.46% - Service Standards

98.75% - Implementing Service Standards

97.7%    - Service Training Lab

99.77% - Employee Relations Course

98.3%  - Motivating Employees 

100% - Increasing Performance and Efficiency

99.17% - Effective Delegation

Passed ?% - Managing Conflict and Employee Discipline

99.5% - Basic Food and Beverage Operations

99.1% - Food and Beverage Pricing Strategies

98.7% - Inventory and Portion Controls

100% - Cash Management

98.33% -  Staffing and Recruiting

100% - Introduction to Profit Centers

91.33% - Introduction to Financial Analysis

100% - Promoting Sales Inside the Center

102.8%  - Developing an Annual Sales and Promotion Plan

101.89 - Promoting Sales Outside the Center

102.5% - Bar Administration 

98.75 - On Boarding

102.29% - Pricing Strategies / Finance 

102.5% - Managing Conflict and Employee Discipline

100.25% - Leadership Principles

101.06% - Navigating and Reducing Customer Complaints 

 

Bowl Expo in Dallas Texas, went to several industry related seminars and meetings

Bowl Expo in Las Vegas Nevada, went to several industry related seminars and meetings

Bowl Expo in Orlando Florida, went to several industry related seminars and meetings

Bowl Expo in Las Vegas (2nd time), went to several industry related seminars and meetings

Bowling Summit in Charlestown SC, went to several industry related seminars and meetings  

 

Attended a "Boot Camp" provided by the Bowling Centers Association of Ohio  in Columbus Ohio as part of the Bowling University courses offered by the Bowling Proprietors Association of America dealing with Outside Sales. This was a more in depth version of the on-line course Promoting Sales Outside the Center 



 

Lewis Sims , Proprietor
 
 
 
 

 

FOR IMMEDIATE RELEASE                                                     

           

Bowling University's Online Training and Management Certification Program and Anne Arundel Community College Win 2011 Maryland Distance Learning Association's Program of the Year

 

First-Ever Virtual Learning Platform Provides Online Learning to Help

Bowling Proprietors Around the World Learn How To Operate

Their Centers at Maximum Profitability

 

ARLINGTON, Texas, March 21, 2011 - Anne Arundel Community College (AACC) and the Bowling Proprietors' Association of America (BPAA) have been awarded the 2011 Maryland Distance Learning Association's (MDLA) Program of the Year for the design of Bowling University's Online Training and Management Certification Program.   The award is the top honor in the MDLA's workforce development category and credits the BPAA - the leading non-profit trade association in the bowling industry - for partnering with AACC to create a program to help bowling proprietors around the world apply cutting edge technology to enhance the profitability of their centers.

 

Bowling University is the first-ever learning platform of its kind and is offered exclusively to BPAA members.  The Bowing University program includes the Online Training and Management Certification, The School for Bowling Center Management as well as Virtual Staff Training programs.  Bowling University was created to assist in the development of staff members, increase revenues and grow the customer base of member centers.   

 

"The past few years have been an exciting time for bowling and our industry has seen tremendous advances in the services and experience that we can provide to customers, as well as the operational advances that proprietors can implement in running their centers," said Bart Burger, BPAA's Vice President of Business Development.  "The Bowling University Online Training and Management Certification Program is an incredible initiative that enables us to empower thousands of proprietors with the latest tools and programs to achieve operational excellence while growing their bottom line."

 

The program was originally conceived in 2007 when the BPAA's Education Committee determined there was an industry demand for higher education and certification for its members.  Working with AACC, the Education Committee along with BPAA staff developed 36 modules that address the primary areas of work activity for the typical bowling center. These topic areas include:  sales & marketing, food & beverage, facility maintenance, customer service, finance, human resources, supervisory skills, entertainment income and leadership.

 

The MDLA, which hosts the Distance Learning Awards annually, is an association of learning professionals who advocate and promote the coordination and use of distance education in Maryland and throughout the region.

 

About The Bowling Proprietors' Association of America

The Bowling Proprietors' Association of America (BPAA) is a non-profit organization that has served as the voice of the bowling industry since 1932.  Headquartered in Arlington, TX at the International Bowling Campus, the BPAA provides more than 4,000 member centers with group purchasing programs, business and educational seminars, legislative representation and proactively promotes the association and bowling industry.  The BPAA's mission is to enhance the profitability of its member centers and raise the profile of Bowling, America's top-ranked participatory sport. 

 

For additional information please visit www.bpaa.com or call 800-343-1329.

 

About Anne Arundel Community College
 Anne Arundel Community College is a fully accredited, public two-year college offering credit programs leading to an associate degree, certificate or a letter of recognition. It also offers noncredit continuing professional education certificates leading to industry-recognized certifications. In addition, the college provides extension lifelong learning opportunities and noncredit continuing education courses to those seeking career training or retraining, adult basic skills or new areas of interest. AACC's Students First! philosophy is visible from its state-of-the-art facilities to its award-winning programs taught to students in small class sizes by faculty members who are experts in their field. As a board member of the prestigious League for Innovation in the Community College, AACC exchanges ideas with leaders nationwide, as well as with local partners, to create programs preparing students to succeed in a global economy. Its distance learning and online programs continually win national and state awards for their innovation and responsiveness to students. The college has a new CyberCenter to coordinate training so that students can step into jobs created by the Base Realignment and Closure expansion of technical and homeland defense jobs. AACC's STEM (science, technology, engineering and math) Center trains students for careers in emerging industries, such as alternative energy and environmental engineering. Its Honors program allows students to work one-on-one with professors. The college's agreements with four-year institutions provide pathways for students to continue their education. The college enrolled 24,750 credit students and 53,046 unduplicated continuing education and credit students in fiscal year 2010.

 

# # #

# # #

 

Media Contact:

Bart Burger

BPAA Vice President, Business Development

 

We invite you to like Dynasty Lanes on Facebook and follow us on Twitter

To visit the Dynasty Lanes Facebook page please visit http://www.bit.ly/nv1tig
To visit the Dynasty Lanes Twitter page please visit http://www.twitter.com/#1/DynastyLanes